It is time to take a candid look at the dysfunctional culture in our health care  system that has such an effect on the quality of patient care. In this engaging book, Melanie Sears, leverages more than 25 years of nursing experience to do is just that. From domination style management, fear and judgement based practitioner relationships, and a poignant separation between physical, mental, and emotional care, the cost of these factors are enormous. Sears argues that the most effective way to evolve its problematic culture is to shift the language used by those providing care.

Through real-world stories and practical examples, Sears demonstrates the profound effectiveness nonviolent communication offers for creating lasting, positive improvements in patient care and the workplace environment. If you are a healthcare administrator, nurse, physician, mental health practitioner or anyone who cares about creating a more compassionate and thereby more effective health care system then you should read this book.

This book can help you learn a practical, effective framework to:

• Reduce health care staff burnout and turnover
• Create a culture of mentorship and learning
• Transform nurse-to-nurse and nurse-to-physician hostility
• Compassionately defuse problem patients
• Reconnect to your passion for exceptional patient care
• Effectively address systemic problems as they arise 

Author: Melanie Sears RN, MBA  pub USA 2010  Pb  102 pages